1. How do I make Ebuyer Antivirus update automatically?

Every day new viruses appear that threaten the security of your computer. As a result, you should not only install a good antivirus on your computer but also keep it constantly updated.

For Ebuyer Antivirus to update automatically (without user intervention) when you surf the Internet, check your e-mail, download files, etc., follow the steps below:

How to configure the automatic updates

1. Check that the Internet Explorer settings do not interfere with the process. To do this:
   1. Open the browser, click on Tools and select Internet Options.
   2. Click on the Security tab and click on the Custom Level... button under Internet.
   3. In User Authentication, Logon, check that the Automatic logon only in Intranet zone or Prompt for user name and password checkbox is enabled.
2. Open the program Ebuyer Antivirus, following these steps:
   1. Click on Start.
   2. Select Programs.
   3. Choose Ebuyer Antivirus.
   4. Select Ebuyer Antivirus.
3. In the Ebuyer Status section, open the Updates and subscription option.
4. Click on Updates Settings
5. Make sure that the Enable automatic updates option is checked in the Automatic updates section.

   This option is automatically enabled by default. The option Notify me when updating automatically is also checked by default to inform you each time the program updates.

6. In the User name and password section, type the user name and password assigned by Ebuyer Software when you registered your product. Be careful when typing this information because it is case sensitive.

   For more information about how to register, click here.

   NOTE: If you have a subscription version or if you have purchased the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

   If you have forgotten your details, access the User name/password reminder site.

7. Once the data has been entered, the update will be performed automatically from Panda Software's website.
8. If you connect to the Internet through a proxy server, you need to access the Advanced settings section. Then, click on Internet access settings and check the option Connect to the Internet via proxy server and follow the steps below to configure access:
   • Type the IP address and port of your proxy server in the Address section. If you don't know this information, your network administrator will give it to you.
   • If your proxy server requires authentication, you need to enter the corresponding user name and password in the Password tab.
   • These user name and password are not the ones provided by Ebuyer Software to access the updates. If you don't know this information, your network administrator will give it to you.
   • Once the configuration is completed, click OK to return to the Updates Settings tab.

   If you connect to the Internet using a modem, don't check this option and continue with the following step.

9. Click on OK to save the automatic updates settings.

Once these configuration steps have been completed, the antivirus will update automatically whenever an Internet connection is detected, without user intervention.

Back to top

2. How do I download the latest version of Ebuyer Antivirus?

The complete product should only be downloaded under special circumstances: download errors when buying via the Internet, hardware errors resulting in the loss of the product installed, etc.

Download steps

In order to download the latest version of Ebuyer Antivirus, follow the steps below:

1. Enter the exclusive Downloads area for clients on the website. To do this, click on the Downloads tab and select Downloads for clients in the menu on the left.

   Click here to go directly to this section.

2. In Downloads for clients, click on Download Product.

   This step will take you to the download area where you will be prompted to enter your user name and password. This is the information provided by Ebuyer Software when you registered the product.

   If you have not registered yet and would like to register now, click here.

   If you have forgotten your details, access the User name/password reminder site.

3. Enter your user name and password and click on Enter.
4. If you have several Ebuyer security solutions, in the Products contracted zone, select the one that allows you to use this product.

   For more detailed information about the exclusive Downloads area for clients, click here.

5. A table is displayed with the downloads available for your security solution. Select Software, click on the Master folder, and download the file for your product and your operating system; L07NT.exe (for Windows XP/2000) or L079x.exe (for Windows 98/Millennium).

   NOTE: In order to check which operating system is installed, go to Start, Run then type winver and click OK. Then, a window showing the version of your operating system will be displayed.

6. Save the file to your hard disk. It is recommendable to create a folder in C: drive called Ebuyer (for example) and download the file to this folder.
7. Once the download is complete, click on the Exit button.
8. Go to the folder in which you have saved the file. Double click on it and follow the instructions displayed in screen in order to complete the installation process.

   For more information about installation using the file downloaded from the website, click here

   IMPORTANT: If an error occurs when downloading the file, it will be unusable, returning errors during installation. In this case, the download process must be repeated by following the steps described in this FAQ.

Check that the settings of Internet Explorer do not interfere with the download process. To do this:

1. Open the browser and go to Tools and select Internet Options.
2. In the Privacy tab, check that the level is set at Medium. If it isn't, click on the Default button.
3. Then click on Apply and OK to save the changes.

Additional information

For your security and convenience, configure Ebuyer Antivirus to update automatically. This will ensure that both the program and the Signature File are updated automatically, without needing to download the full product.

For more detailed information on how to configure Ebuyer Antivirus to update automatically, click here.

Back to top

3. How do I install Ebuyer Antivirus from the file downloaded from the Internet?

Ebuyer Antivirus is very easy to install thanks to the installation wizard which will guide you through the process step by step.

Installation steps

1. Before installing your antivirus, check your computer meets the minimum installation requirements.
2. It is also recommendable to uninstall any antivirus before starting the installation process, as two antiviruses installed on the same computer can cause conflicts.
3. Run the downloaded file.
4. Select the installation language and click on Next.
5. If Ebuyer Antivirus was not already installed on the computer, a window welcoming you to the installation program will be displayed, click on Next.
   • If the computer does not meet the minimum installation requirements, a window indicating which requirements are not fulfilled and a list of the necessary requirements that must be met in order to correctly install the program will be displayed. Click on Finish to stop the installation process.
   • If Ebuyer Antivirus finds incompatible software installed, a message indicating which software is incompatible will be displayed and the installation process will close. Uninstall the indicated programs and start the installation process again.
6. Next, the license agreement is displayed. Read it carefully and click on Yes to accept the terms and conditions.

   If you don't accept it, the installation process will finish.

7. In the next screen you will be offered the possibility of changing the program installation directory (by clicking on Browse...) and of performing a Typical installation (recommended for most users) or Customized installation (lets you configure all the options available). Select Typical Installation and click on OK.
8. The computer memory will be scanned. Once the scan has finished, click on OK.
9. When the scan has finished, the files will be copied.
10. To install the program with all the protections enabled, you will have to restart the computer. Select the option Yes, I want to restart the computer now and click on Next.
11. After restarting, the computer will be protected with Ebuyer Antivirus.

Minimum antivirus installation requirements

• Processor: Pentium 150 MHz or higher
• RAM: 64 MB
• Hard disk: 150 MB
• Operating system: Windows 98; Windows Millennium; Windows 2000 Professional; Windows XP (64/32-bit edition); Windows XP Media Center Edition, Windows Vista (32-bit edition).
• Browser: Internet Explorer 5.05

Additional information

In order to carry out updates, you have to register the product and configure them. For more information on how to configure the updates, click here

If any errors occurred when downloading the file, it will be unusable, and a message like 'WinZip self extractor. The file is damaged' will be displayed when the file is run, and you will have to download it again.

More help about the download process.

Back to top

4. What steps must I follow in order to renew the services included in Ebuyer Antivirus?

In order to continue benefiting from the services provided by Ebuyer Software, you must renew your Ebuyer Antivirus. After you have done this, you will be able to continue updating your antivirus in order to ensure that you are protected against the new viruses that appear every day.

Below are the steps that you need to follow in order to renew the services:

1. Access the online store.
2. Select the country and click on Renewals.

   Access the renewals area now.

3. Once you have accessed the renewals area, fill in the E-mail address and Client number fields and click on Next.

   The client number must be entered exactly as it appeared in the e-mail or letter you received after activating your services. If you have forgotten your number, access the User name/password reminder site.

   The e-mail address must be the one you provided when you registered the product.

4. When you click on Next, the registered products that can be renewed will be displayed. Click on the Renew corresponding to the product, if more than one is available.
5. The renewal options are displayed. Select the option you want, read the License Agreement and click on Next.
6. In the next window you can modify the personal details you provided when you registered the product. You must also select the form of payment.
7. After selecting the form of payment, click on Send. A screen will be displayed in which you can confirm if your purchase details are correct.
8. If they are correct, click on Finish. Then a screen will appear confirming that the renewal has been completed correctly.

   This process uses a series of security technologies to guarantee the confidentiality of your data.

   You can print this screen to keep as a receipt for the renewal process.

Within 48 hours Ebuyer Software will send you an e-mail confirming your user name and password and the expiry date of the services you have just renewed.

When you receive this data, you user details will be re-activated, with the same client number, user name and password.

Additional information

For any additional information contact Ebuyer Software.

Remember that your user name and password are essential for updating your antivirus.

For more information on how to configure Ebuyer Antivirus to perform updates, click here

Back to top

5. What services does Ebuyer Antivirus solution include?

Once you have acquired and registered your Ebuyer Antivirus, this includes for as long as the license has been contracted and without additional charge, the following services:

Full version.

Daily updates of the Virus Signature File and of the scan engine.

The update service keeps your computer protected against the new viruses, hacking tools, dialers, jokes, etc. which appear every day and it offers you a new Virus Signature File updated every day of the year.

The updates also include the access to new versions and technical improvements to Ebuyer Antivirus.

From the Downloads area of the Panda Software website, you can download the latest version of the program available whenever you want to install it on your PC.

For more information on how to download the latest version of Ebuyer Antivirus, click here.

If you want some more detailed information about how to configure Ebuyer Antivirus spyware for it to carry out the updates automatically, click here.

Technical support via e-mail.

You will be able to send us your inquiries, 24 hours a day, 365 days a year, following these steps:

1. Enter Ebuyer Antivirus by following these steps:
   1. Click on Start.
   2. Select Programs.
   3. Select Ebuyer Antivirus.
2. Click on Services.
3. After that click on E-mail technical support.

Don't forget to include in the message your client number and all other data relevant to the inquiry.

24 h-S.O.S. Virus

If you suspect any of your files is infected by a new virus, 24h- S.O.S. Virus will help you to remove it.

Just send us the suspicious file by following these steps:

1. From the main screen of Ebuyer Antivirus, click on the Services menu.
2. Select the option "Send suspicious files to Panda Labs".

   Within 24 hours you will have the solution.

Additional information

Remember Ebuyer Antivirus includes these services from the moment in which it is registered.

If you haven't registered and wish to do it now, click here.

NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

Back to top

6. How do I install Ebuyer Antivirus from the CD-ROM?

Ebuyer Antivirus is very easy to install thanks to the installation wizard which will guide you through the process step by step.

How to install

1. Before installing the antivirus, check your computer meets the minimum installation requirements.
2. If you have downloaded Ebuyer Antivirus from the Internet, run the downloaded file. If are installing from a CD-ROM, insert it in the CD drive.
3. When the CD-ROM is run, the wizard, which will guide you through installation, will automatically run. If this option is disabled, go to Windows Explorer, select the CD-ROM drive and run the file SETUP.EXE.
4. If you are installing from a CD-ROM with the autorun file, click on the arrow at the end of the autorun presentation and the installation process will start.
5. Select the language in which you want to install the antivirus.
6. A warning message will appear advising you to close any programs that are open, mainly e-mail programs, such as Microsoft Outlook.
7. It is not recommendable to have two antivirus products installed on the same computer. Therefore, if another antivirus product is already installed, a message will appear informing you that you must uninstall it before installing Ebuyer Antivirus.

   Ebuyer Antivirus will request confirmation to uinstall this other antivirus program. After clicking OK, it will automatically uninstall.

   If you have an earlier version of a Ebuyer Antivirus product installed, it is necessary to uninstall it before continuing installing Ebuyer Antivirus.

   When the message A previous installation of Ebuyer Antivirus has been detected. Before installing the new version you must uninstall the current version appears, click on Yes.

   If you select Yes, it will be uninstalled automatically. Otherwise, the installation process will end.

8. Next, the Ebuyer Antivirus welcoming screen will appear.
9. Then, the next screen will display the program components. It is necessary to select Next to continue with the installation.
10. The license agreement is displayed. Click on Yes to continue with the installation process.

    If you don't accept the license agreement, the installation process will be aborted.

11. Select the desired type of installation. You will be given two choices:
    • Typical Installation (all the default components will be installed)
    • Custom Installation (it is possible to choose the components to install)
12. After clicking OK, a memory scan will be done automatically.
13. Once the scan is finished, click on OK so that the installation files are copied to the hard disk.
14. Once the installation is completed, you will be able to register the product. This step is only necessary is the program has not been registered previously.
15. Finally, after clicking Next, you will be given the option to restart the computer now or later. If you choose to restart it later, bear in mind that installation will not be completed until you do so.

Antivirus minimum installation requirements

• Processor: Pentium 150 MHz.
• RAM: 64 MB.
• Hard disk: 150 MB.
• Operating system: Windows 98, Windows Millennium Edition, Windows 2000 Professional, Windows XP (64/32-bit edition)and Windows Vista (32-bit edition).
• Browser: Internet Explorer 5.05

Additional information

After installing Ebuyer Antivirus, the automatic protection will be automatically enabled.

To carry out the updates, you need to register the product and configure the updates. For more information on how to configure the updates, click here.

Back to top

7. How do I install Ebuyer Antivirus again if I have reformatted the hard drive or changed my computer?

On certain occasions and due to errors, reformatting the hard disk, virus infections, operating system changes or updates or when you change your computer, you will have to reinstall Ebuyer Antivirus.

While you have a valid license for the security solution, you can download and reinstall Ebuyer Antivirus as many times as you want; without needing to buy it again and without needing to register the program again.

For instructions on how to download the latest version of Ebuyer Antivirus from the Internet, click here.

For instructions on how to install Ebuyer Antivirus using the file downloaded from the Internet, click here.

Additional information

In order to complete the process, you will need to configure Ebuyer Antivirus to automatically carry out the updates.

For instructions on how to configure Ebuyer Antivirus to update automatically, click here.

Back to top

8. My Ebuyer Antivirus license is active but the program informs me that the license has expired and I cannot perform updates. What do I have to do?

When you renew the Ebuyer Antivirus services, a message may appear warning you that the license has expired, even though you have correctly completed the renewal process.

Why does the message appear?

This message appears because after renewing the services, the program must contact the Panda server at least once (Ebuyer Antivirus is powered by Panda Software), in order to update the license information.

How to prevent the message from appearing

You can solve the problem by running an update from Ebuyer Antivirus. Follow the steps below:

1. Open Ebuyer Antivirus. To do this, click on the Windows Start button, select Programs, Ebuyer Antivirus and finally, click on Ebuyer Antivirus.
2. Once the program is open, click on the Update icon.
3. Click on the Update Ebuyer Antivirus, now! icon.
4. At this moment, Ebuyer Antivirus will begin to update.

When this process is completed, you will be able to check that the expiry date of the services has been modified.

Likewise, from then on, the program will be automatically updated whenever you connect to the Internet, not needing to carry out the steps above.

Back to top

9. How can I uninstall Ebuyer Antivirus?

Before uninstalling Ebuyer Antivirus, bear in mind that from that moment onwards, it will not be protected against viruses and other threats.

How to uninstall the program

1. Click on the Windows Start button.
2. Select Programs.
3. Select the option Ebuyer Antivirus.
4. Click on Uninstall.
5. When the uninstallation finishes, you will be asked to restart the system.

To automatically uninstall the program

Only if the process described above is not completed correctly, it is advisable to follow the steps below:

1. Download the file UNINST_v1012.exe (898 KB) by clicking here.
2. Save the file, to the Windows Desktop for example.

   This file should never be saved directly to the C:\ drive.

3. Double click on the file. An MS-DOS window opens.
4. Press Y to start the automatic uninstallation process.

   This process could take a few minutes.

5. When the process completes, the message NEED REBOOT appears on screen.
6. Restart the computer to complete the uninstallation process.

NOTE: In Windows 2000/XP, the SMCLpav folder generated when running the file is automatically deleted when the uninstallation process completes. In Windows 9x, however, this folder must be deleted manually when the process is complete.

Additional Information

You can also uninstall the security solution through the Add/Remove Programs option in the Windows Control Panel.

Back to top

10. How can I know if Ebuyer Antivirus is correctly updated?

New viruses which threaten your system's security appear every day. This, not only means you need to have a good antivirus installed in your computer, but also that you should always have it completely updated.

In order to know if your antivirus is correctly updated, Ebuyer Antivirus includes a new diagnosis tool which informs you at any time of the updates status.

How to carry out the diagnosis:

In order to check if Ebuyer Antivirus is correctly updated, follow these steps:

1. Click on Windows Start.
2. Select Programs.
3. Select the option Ebuyer Antivirus.
4. Once the antivirus is open, in the first window, under the section Program status, you will be able to check the following things:
   • Last updated: It indicates the date in which the last update of the Virus Signature File was carried out.

     If the update was performed less than three days ago, it will appear in green; if it was made less than seven days ago, you will see a warning and it will appear in orange; if it has not been updated for more than seven days, it will appear in red with an exclamation mark.

   • License expires: It indicates the date until which the services have been contracted.

     When there is more than a month left, the date will appear in green; when there is less than a month left, it will appear in orange and when there is less than a week, it will appear in red.

   • Automatic updates. It indicates if it is Enabled or Disabled and if its functioning correctly.

     If the functioning is incorrect, you will see the instructions to follow to solve it.

Additional Information

You can also check the protection level of your computer online with the free tool Ebuyer Antivirus Checker by clicking here.

Back to top

11. My Ebuyer Antivirus doesn't update automatically. Why not?

When the automatic updates can't be carried out, it is usually because Ebuyer Antivirus is not configured correctly.

How to configure the Ebuyer Antivirus settings

1. Open Ebuyer Antivirus. To do this, click on the Windows Start button, select Programs, Ebuyer Antivirus and finally, click on Ebuyer Antivirus.
2. Click on the Settings menu and select Internet access settings. The Connection to the Internet via proxy server option must only be enabled and configured if you access the Internet through a proxy server in a computer network.

   If your computer or computers are not connected to a network, this option must be disabled.

3. Click on Updates and select Configure updates.Check that your user name and password are correct by clicking on Check details.

   Remember you have to enter them the way they were sent to you from Ebuyer Software, respecting capital letters and lower case letters and without blank spaces.

   If you want more information about registration, click here.

   NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

   If you have forgotten your details, access the User name/password reminder site.

It is also possible that you are not connected to the Internet for the time needed for Ebuyer Antivirus to carry out the automatic update. In order to be able to solve it, open manually a connection to the Internet and use the option Update Ebuyer Antivirus, now! with the process. To do this:

1. Open the browser, click on Tools and select Internet Options.
2. Click on the Security tab and click on the Custom Level... button under Internet.
3. In User Authentication, Logon, check that the Automatic logon only in Intranet zone or Prompt for user name and password checkbox is enabled.

Additional Information

If you want more detailed information about how to configure your Ebuyer Antivirus for an automatic update, click here.

Back to top

12. How do I configure the anti-spyware protection in Ebuyer Antivirus?

The anti-spyware protection safeguards the computer against programs that are installed without the user's permission, or by tricking the user into installing them and then run in the background, sending out confidential user data or displaying advertisements on the PC.

Ebuyer Antivirus allows you to enable the protection against spyware in email and on disk (attempts to install spyware on the hard disk) or both at the same time.

How to enable and/or configure the anti-spyware protection

1. Open Ebuyer Antivirus. To do this, follow these steps:
   • Click on the Windows Start button.
   • Then select Programs.
   • Select Ebuyer Antivirus.
   • Click on Ebuyer Antivirus.
2. Select the Automatic protection settings option.
3. Click on Antivirus protection.
4. Then click on Configure detection of spyware and check the Enable detection of spyware checkbox is enabled.

Back to top

13. How do I configure the anti-dialers protection in Ebuyer Antivirus?

Dialers try to disconnect the active phone connection (the one you use to connect to the Internet) and establish a connection to a premium-rate number.

This type of program could cause problems (significantly increasing your telephone bill). This is why it is very important to be protected against them by keeping the anti-dialer protection enabled all the time.

How to enable and/or configure the anti-dialer protection

1. Open Ebuyer Antivirus. To do this, follow these steps:
   • Click on the Windows Start button.
   • Then select Programs.
   • Select Ebuyer Antivirus.
   • Click on Ebuyer Antivirus.
2. Click on Settings in the main Ebuyer Antivirus window.
3. Select the Automatic protection settings option.
4. Click on Antivirus protection.
5. Then click on Protection against fraud and check the Detect dialers on disk checkbox is enabled.

   If you use a dialup modem to connect to the Internet, it is advisable to specify the number you dial to establish the connection. To do this:

   1. Check the Detect dialing of unauthorized numbers checkbox.
   2. Then click on Configure list of authorized numbers.
   3. Specify the number or numbers that can be dialed.

      By doing this, Ebuyer Antivirus will prevent calls to any numbers that you have not authorized without your permission.

Once you have finished defining these settings, your antivirus will protect you against dialers being installed on your computer.

Back to top

14. What should I do if I think that I could be affected by malware but Ebuyer Antivirus doesn't indicate anything?

Malware is any program, document or message liable to have negative effects on IT systems.

If you think that your computer could be affected by malware, follow the steps below:

1. Check if the anti-spyware protection is enabled.

   For instructions on how to configure the anti-spyware protection in Ebuyer Antivirus, click here.

2. Check if the anti-dialer protection is enabled.

   For instructions on how to configure the anti-dialer protection in Ebuyer Antivirus, click here.

3. Check that Ebuyer Antivirus is correctly updated.

   For instructions on how to check if the program is correctly updated, click here.

4. After checking if the antivirus is updated, enable the heuristic scan and carry out a full scan of the computer. If your antivirus detects malware during this process, follow the instructions displayed by the program in order to eliminate it.

   If your antivirus does not detect malware during the process but detects a file that could be infected, send the suspicious file or files to PandaLabs so that they can be analyzed.

   If you think that your computer could be affected by malware and don't know how to locate the files that you must send to PandaLabs, follow the steps below:

   1. Click on the My Computer icon to open it and click on Tools, then Folder options. Select the View tab and uncheck Hide extensions for known file types.
   2. Enable Show all files.
   3. Click on Apply and OK.
   4. Look for all files that could be infected, to do this:
      1. Go to the Windows System directory.

         By default, this directory is C:\WINNT\SYSTEM32 in computers with Windows 2000/NT; C:\WINDOWS\SYSTEM32 in computers with Windows 2003/XP and C:\WINDOWS\SYSTEM in computers with Windows Me/98.

      2. Arrange the files by date.
      3. Find and take note of all the executable files (all files with an EXE, COM, PIF, BAT, SCR or DLL extension) created or modified over the last week.
   5. Go to the Registry and check if any key points to a suspicious file. To do this, follow the steps below:
      1. Click on Start, then Run and write REGEDIT. Click on OK.
      2. Click on the + symbol next to HKEY_LOCAL_MACHINE, then on the + next to the Software folder, then on the + next to Microsoft, then on the + next to Windows and finally on the + next to Current Version. Select the Run folder. Check if this folder contains any references to a suspicious file. Look for this file or files in all of your computer and note them down.
      3. Carry out the same steps with the HKEY_CURRENT_ USER key. Close HKEY_LOCAL_MACHINE. Click on the + symbol next to HKEY_CURRENT_ USER, then on the + next to Software, then on the + next to Microsoft, then on the + next to Windows and finally on the + next to Current Version. Select the Run folder. Check if this folder contains any references to a suspicious file. Look for this file or files in all of your computer and note them down.
   6. Check if there are any processes on your computer that do not correspond to any of the programs installed. To do this, follow the steps below:
      1. Close all the programs and hold down Ctrl+Alt+Del at the same time.

         If you use Windows 98/Me, a window containing the list of processes will open. Check if any of them do not correspond to any of the programs installed.

         If you use Windows 2000/XP/NT, a window containing several buttons will open. Click on Task Manager. A window containing three tabs will be displayed. Select the Processes tab and check if any of them do not correspond to any of the programs installed.

      2. If there is a suspicious process, look for the file or files corresponding to the process and note them down.

Send the suspicious files through the option in the antivirus program or attach them to an e-mail and send them to virus@pandasoftware.com. When sending these files, give as much detail as possible about what has happened, and specify your Client Number. After these files have been studied and analyzed, you will receive the results and the corresponding solution (if they have been identified as malware) or certification that the files are malware-free.

Additional information

For detailed information about a certain malware, go to Panda Software's Encyclopedia by clicking here.

You can also access information about spyware or other malware and how they work by clicking here.

Back to top

15. When installing my security solution, the following message appears: 'Error number: 0x80040706'. How can I resolve it?

When installing the security solution, the following error can be returned 'Error number: 0x80040706', preventing the installation process from completing.

This error occurs because you have an outdated version of the InstallShield installer engine; a widely-used program for installing applications under Windows.

To prevent this error from being returned, you need to update the InstallShield engine. To do this, follow the recommendations in the following article:

http://consumer.installshield.com/kb.asp?id=Q108322

After updating the version of the installer, try installing the security solution again and make sure that it is installed correctly.

Back to top

16. How can I download the user guide for Ebuyer Antivirus?

In order to learn how Ebuyer Antivirus works, it is advisable to download the user guide and carefully read all the chapters.

How to download the User Guide

1. Enter the exclusive Downloads area for clients on the website. To do this, click on the Downloads tab and select Downloads for clients in the menu on the left.

   Click here to directly access this section.

2. In New Software Versions click on Down load Product.

   Here you access the downloads area where you will be asked for your user name and password. This is the data supplied by Ebuyer when you register the product.

   If you haven't registered yet and want to do so now, click here.

   NOTE: If you have a subscription version or if you have purchased the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.

   If you have forgotten your details, access the User name/password reminder site.

3. Enter your user name and password and click on Enter.
4. If you have several Ebuyer solutions, select the one that allows you to use this product.
5. A table is displayed with the downloads available for your security solution. Select Documentation. In the User Guide folder, click on the file that you want to download.
6. Save it to your hard disk.

Once the file has been downloaded, you can consult the user guide to find the answer to any questions you may have and learn more about the product.

Additional information

The user guide is compressed in zip format so that it is downloaded more quickly. If you want to extract this file, you will have to use the right type of program for this type of compressed file.

If you want to know how to decompress a zip file, click here.

The user guide is created in .pdf format. To view and print it, you will need the Adobe Acrobat Reader program.

Back to top